Does your wall socket look different? Your wall socket may have a plug attached to it. Subscribe to RSS Feed;. Buy Multimedia Sockets at Screwfix. Browse Virgin Media Virgin Media Community. This is usually a plastic wall box that. 30-01-2023 13:36 - edited 30-01-2023 13:51. Could a VM engineer be boo. Wall sockets and no connection. Networking and WiFi. TV on the go. Gaming Support. QuickStart, set up and connections. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Can anyone help please? Need broadband asap!Mobile Your Account. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Is there likey to be any problem with this, such as degraded of weaker. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Once connected it directly to a hub, a little bit loose, but then interne. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. TV on the go. Plug the cables into the Hub. )In this video, I am showing the sta. Got my virgin media self install kit but I don't have a virgin socket. Hi mariz2198, thanks for posting and welcome to our community. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. 2. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Thank you for the helpful response. I am attaching photos of what i can find in. on 05-04-2023 09:20. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. . There were many cable companies that originally built the networks in the early 1990s. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. No wall socket but wire from underneath floorboards. both appear. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. It's true that. I don't have a virgin media wall socket and this is stressing me out. There should be a wall mounted box somewhere inside that has an F socket on it. These are the parts I could find, they were screwed into the end on the coaxial cable. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I am so sorry to hear that you seem to be missing a wall socket in the home. 168. Occasionally only a very short stub of wire is left behind often hidden within. Browse Virgin Media Virgin Media Community. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Can you help? Many Thanks. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Get virgin engineer to move the wall socket. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Hi there. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Don’t plug the power cable into a plug socket yet. Virgin Media; My Virgin Media. Take a look outside where the incoming cable is. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. 132Mb average speed. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Plug the cables into the hub. on 23-12-2022 10:31. Plug into the Hub. It is surface clipped usually. I ave attached the picture of - 5258910. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. The Openreach sockets do not work for Virgin Media. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. I found this which seems - 5282154 - 2Joining in. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Mobile Your Account. The isolator has a terminator cap (marked below) fitted to the open end. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Hi, Same problem here. Some of the cables hanging out the wall were cut off after the house improvements. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Mobile Your Account. There may be a coax cable lurking behind those two blanking plates. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Email. Should’ve checked this before I ordered. on 08-02-2023 13:33. I was never asked if I had a wall box. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanksHI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. many thanks. Had my kit sent to a home we’ve just moved into. Entertain me; Broadband Deals. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Community. Aug 8, 2019. 1 ACCEPTED SOLUTION. But the wall socket, I cannot attach the wall socket with Isolator Cable. 150 from a. The existing cables will be screw-on (11 mm spanner or pliers required). At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. I cannot find a Virgin wall socket within my flat. Being connected to the internet is one of the most important modern essentials in 20. Failing this. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. The cable could be hidden within, or behind, furniture. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tried the virtual assistant but it didn’t prove helpful. If digging / drilling / new external & internal cables are required the. Call the pre-installation and delivery team on 0800 052 1734. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). AnthonyRaw1986. The one thats on the bottom is the one you need for Virgin. So I’ve tried inserting it to the socket below it instead but it’s not working. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Image below of the Virgin Media PSU Plug that connects to the coax. Thank you for the tel no. Vonage 2nd line. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Rob. Old Virgin Media box and poor signal. in Networking and WiFi Sunday; No Virgin Media Wall socket . Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Discounts, coupons and cashback: 2019 = £1,443. . 12-10-2022 18:51 - edited 12-10-2022 18:59. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. If possible, I would like to get rid of this rather ugly white. on 06-03-2023 09:36. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. I have only got one rectangular shaped white socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. • Plug the power supply into a mains socket. The top “capped” one is marked FM & has been disused since cable went digital. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. However, there is no Virgin Media Wall socket in my house. Wall Socket. However, I do not have any of the specified wall sockets available. Options. Subscribe to RSS Feed; Mark Topic as New;. I need a wall socket on 02-08-2022 17:40. Tudor. Available with M50 broadband or faster. I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. Wall socket. Thank you very much 🙂. Please help. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The internal box should be oblong, square one are for phone. Phone. From there it is going into the white distribution amplifier. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There should be a screw F socket on the bottom where the cable is now just pushed onto. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. 0 Kudos. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Mobile Your Account. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. TV on the go. QuickStart, set up and connections. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Gradually increase the force until the. I am going to send you a private message. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. The box and cables may have been removed by the previous occupiers. Threatened "Do this within 12 hours. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Getting Connected with Virgin Media is easy when you have a wall socket. VM BB TV Landline. Re: Moving virgin media wall socket. A Ti-Vo was installed in one of the upstairs bedrooms. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. One of them was Telewest. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Stay safe online. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Click & Collect. Or if the other end of the white cable is in a more useful. Wall Socket. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Only now have I realised - 5272490. Save £105. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Broadband. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Back a step. Dave. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. The phone number doesn't connect you. You should see a cable going through the wall and if you trace this inside, you should get the cable. Switched. Tudor. Should I cancel and request an engineer to install. The socket you need will be marked with the Virgin Media logo. When you place your order, we'll let you know. Please help. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. The "two cables" sound very like a Sky dish install. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. . I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. I can only find the TV socket. The connector with the yellow label looks like your VM connection, the other two look like satellite. It seems that I need an electrian to install a wall socket. The pre-install team number is 0800 052 1734. Plug into the Virgin Media wall socket. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Once connected it directly to a hub, a little bit loose, but then interne. Joining in Options. Virgin Media; My Virgin Media. Occasionally only a very short stub of wire is left behind often hidden. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Networking and WiFi. Options. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Also there will be an external, often brown, omnibox. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Received the kit and was excited to set up until I realised you need an ethernet wall socket. just moved in, can see the brown cable coming in from outside but there's no VM. Manage Your Account. The Openreach sockets do not work for Virgin Media. I don't longer work there. When I proceeded to set up my Hub 3 I quickly realised that. Networking and WiFi. 24 Inc Vat. Ordered VM broadband and was recommended by the website to select the self quick install option. Virgin Media FTTP. I unscrewed it and there is a male isolator inside the box. When I proceeded to set up my Hub 3 I quickly realised that. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayHi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. You might like to try giving full details here first to get some advice. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. . In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Plug the cables into the Hub. Go to solution. on 14-09-2022 12:00. Next, connect the power cable with the blue tab. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). 63K; 3. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Same thing happened, and on all the wall phone points. Tuning in. 68K; 134; 249; Matthew_ML. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The wall socket I have within my home does not appear to be working. Screwless Faceplate. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Options. Networking and WiFi. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Damaged Wall socket. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Need Virgin Wall Socket - require "written confirmation" of what it entails on 23-08-2022 14:22. See where this Helpful Answer was posted. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . Browse Virgin Media Virgin Media Community. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Not able to set up my broadband. Preparing for Landline changeover to fibre. So yes, following many takeovers, this is now your Virgin Media connection. Call the pre-installation and delivery team on 0800 052 1734. on 25-09-2022 15:41. We would like to show you a description here but the site won’t allow us. Hi, Iv just received my new broadband. The wall socket is - 5109379. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Good luck . wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If there’s already a cable plugged into your Virgin. Could an engineer be arranged to install please as my account is due to go live today. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Get virgin engineer to move the wall socket. Hi team . There are multiple different branded wall boxes inside our flat but none. Next, connect the power cable. Hello, my isolator cable does not fit into the virgin media wall socket. All the wall sockets I can see are for BT. can someone contact me about moving a TV point please. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Account - Mobile. . Need wall socket. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. on 18-05-2022 19:55. . . However, I do not have any of the specified wall sockets available. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. The admin page for the hub says Telephony (disabled)Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayRe: Wall socket connection. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. We have the quickstart pack but sadly cannot get broadband set up and working. com email address to different Virgin account. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. But the metal isolator box looks like it might be the wrong way around. Can't get through to anybody for help! 0. Don’t plug the power cable into a plug socket yet. We have a virgin media wall. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Luckily, most newer computers have. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. No virgin media wall socket. Push the red label end of the white cable, into the wall socket. The cable going in will be a double “shotgun barrel” type cable. Call the Pre-installation and delivery team on 0800 052 1734. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Sign in . In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Wish this was made clearer when. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. to be phone lines. on 01-12-2022 11:22. But I have no Virgin Media Wall socket in my room. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. The wall socket has a thick plug bit. £12. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. 12-10-2022 18:51 - edited 12-10-2022 18:59. At least 30Mbps download speeds in every room or £100 one-off credit. Vonage 2nd line. Damaged Wall socket. Entertain me; Broadband Deals. Hi, I have ordered a self installation kit for broadband and landline. on 15-02-2022 10:03. Cable broadband connects your home to a fibre cabinet in your area. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. (I did this video to help/guide new engineer as I did not find any for my self when I started. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. The only way to find out is to try and connect. Tried looking but can't see a way to book an engineer for this? Thanks. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Manage Your Account. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Tudor. When you place your order, we'll let you know. Entertain me; Broadband Deals. I don't work for Virgin Media. I would love to help you get your service installed. My previous sky microfilter attached here. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. on 05-09-2023 20:36. Tudor. Kenneth. The box and cables may have been removed by the previous occupiers. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This seems to be the only way that i can speak to someone about the issue. Options. 3K; 6. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Stream from Virgin Media. Gareth_L. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. One works with my existing connection but the other one is just on the wall - 5156775. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit.